Malfunctioning equipment

In case any equipment is not working during your stay:

• Please notify us immediately via our usual contact channels.

Before any intervention, we provide a YouTube explanatory video to guide you on using the most common equipment.

This video is also available:

• In the apartment guidebook

• On the front door for quick access at any time

If the problem persists after watching the video, our team will quickly take action to resolve the issue by:

• Showing you how the equipment works

• Replacing the malfunctioning item from our stock if available

• Purchasing a new item if we do not have a replacement in stock

This process ensures equipment is repaired or explained quickly and efficiently, minimizing any inconvenience to your stay.